A message from All Animals about COVID-19

Curbside pickup

[Last Updated: December 2, 2020]

COVID-19 Protocols at All Animals Veterinary Hospital

We have been taking extra precautions and adapting to the current rules and regulations of the COVID-19 pandemic. We are implementing mandatory safety protocols in accordance with the CDC, Veterinary Medical Board and the LA County Health Order.

Our priority is to keep you, your pets, and our medical team safe so that we may continue offering our essential veterinary medical services as this pandemic takes its course. Thus, we have implemented the following hospital policies:

  • Due to the high volume of calls, we may not be able to assist you immediately. Please understand that we are doing our best to respond to every inquiry. We are only able to accept a limited number of appointments per day, to ensure that your pet receives the best medical comprehensive treatment, while also having stricter sanitation protocols before and after each patient. If your pet is having a medical emergency, please note that we may refer you to a local 24 hour emergency care facility. 
  • Due to high caseload and COVID limitations we need to adopt strict no-show and short notice cancellation policies. ALL new clients that want to make an appointment will need to set up a medical record over the phone and will be charged in advance for an examination fee. For no-shows or cancellations within 24 hours of the appointment, the examination fee is non-refundable. All appointments that are 15+ minutes late will be considered a no-show appointment and must be rescheduled.
  • At this time we are only accepting pets with an illness, accident, or injury. If your pet is due for routine veterinary care (annual wellness exams, routine dental procedures, spay/neuter surgical procedures, grooming and nail trims or any other non-urgent appointments), we may ask that you reschedule to a later date so we may continue providing medical care to those pets in urgent need.
  • We are providing curbside appointments only. Please arrive at your scheduled appointment time and remain in your car unless otherwise instructed. We will not be seeing clients inside the hospital to minimize exposure between team members and clients.
  • A mask is required while a team member comes out to your car to assist you. Special accommodations can be arranged for convenience. You may also choose to drop-off your pet and pick up at a later time in the day. Please let us know if you are running late or may need to reschedule your appointment.
  • Please make sure that you have your mobile device with you when arriving for your scheduled appointment. Please call or text us that you have arrived and tell us which vehicle you are in. We will obtain a medical history of your pet over the phone. A veterinary assistant will take your pet from your car to our treatment area for the exam and appropriate treatments. The doctor or technician will follow up by phone to discuss your pet’s visit. A team member will provide you with a treatment plan to authorize the recommended treatment plan. Once we have answered all of your questions and completed the medical services, your pet will be returned to your car.
  • Dogs must have a leash/collar on at all times. All other animals (cats, birds, reptiles, small mammals, etc) must be brought in a carrier. We may not be able to assist you if your pet is not restrained safely in a carrier.
  • Since we have limited business hours to increase our disinfecting protocols as per CDC guidelines, we ask that you request your prescription and pet food refills at least 3 days in advance.

Additional information:

  • Hours may fluctuate depending on biosecurity, safety and business needs. We strongly recommend that you please call ahead to plan your visit.
    • To decrease the high call volume, please do not hesitate to email us directly at or text us at (818)600-6414 during business hours of 9am – 4pm weekdays. The office is closed Thursdays, Saturdays & Sundays. You may also use the PetDesk phone app to request appointments and access your pet’s medical records. The link to download the app can be found on our website

    • Phone consultations may be provided if necessary for an additional fee.

    • We are not able to provide house calls at this time.

    • Prevention and containment of an infectious agent is our highest priority. Our team members enter/exit the hospital through a disinfectant foot bath, have their temperature monitored daily, wear a filtered mask, and wear gloves at all times.

    • If you have developed any flu-like symptoms or have traveled to high-risk countries please avoid bringing your pets in. If your appointment cannot be rescheduled for medical reasons, we ask that you have a healthy family member or friend bring your pet to the visit.

    • For urgent needs, please visit your local 24 hour veterinary emergency or visit ACCESS Specialty in Woodland Hills (818)887-2262 or
      Conejo Valley Veterinary Hospital in Thousand Oaks (805)495-4671

  • We believe these safety measures will keep you and our team members as safe as possible during these unprecedented times. We prefer to be well prepared regardless of the outcome or severity. We thank you for your patience, kindness and understanding.

If you do not follow these protocols,
we may not be able to help your pet.

For current information on COVID-19:

Currently, there is no evidence, per the CDC or American Veterinary Medical Association (AVMA), that pets can become infected with Covid-19 or are the source of infection.Evidence to date from the few domestic animals that have tested positive for SARS-CoV-2 indicate these infections are typically a result of close contact with people with COVID-19.” Therefore we advise to keep a safe distance if you develop flu-like symptoms or are tested positive for COVID-19.

Center for Disease Control:

American Veterinary Medical Association:

World Organization for Animal Health:

The World Small Animals Veterinary Association: Global Veterinary Community Network:

  • We would gladly accept donations of masks, face shields, gloves, hand sanitizer, antibacterial hand soap or other PPE equipment as the veterinary hospitals have a difficulty due to the high demand and priority for the human healthcare workers.